Access, correction, deletion, and privacy requests
You may contact EZ RIDE to request access to personal information, correction of inaccurate information, deletion of your account or information, or information about how your data is handled.
Some information may be retained when reasonably necessary for completed transportation services, transaction records, fraud prevention, safety investigations, disputes, insurance, tax, or other legal obligations. Deleting an account does not require EZ RIDE to delete information that must lawfully be retained.
Contact EZ RIDE through WhatsApp and include the email address or phone number associated with your account, the type of request, and enough detail for us to identify the relevant account and records. Do not send full payment-card or bank-account numbers.